1. Definitions
These General Terms and Conditions comprehensively govern all sales transactions of products and services offered on the website www.carocova.com (hereinafter, the “Website”), owned by Daniel Fernández Domínguez, ID No. 02910754N, with address at Calle Moreras 70, 28221 Majadahonda, Madrid, Spain, who operates commercially under the name “Carocova” (hereinafter, “Carocova”).
These Conditions may be modified at any time; the User will be informed of any new version that includes substantial changes. This document —together with the Legal Notice, Privacy Policy, Cookie Policy, and any other applicable policies— governs the use of the Website and the purchase of products and/or services through it.
By using the Website or requesting the purchase of a product and/or service, the User agrees to be bound by this text and the documents referenced. If you do not agree, you must not use the Website.
For any inquiries regarding these Conditions, the User can contact Carocova by email at hello@carocova.com.

2. Sales Channels
Carocova sells its products and services exclusively through:
• Website: www.carocova.com

3. The User
Accessing, browsing, and using the Website grants the status of User and implies full acceptance of these Conditions and any future modifications, without prejudice to mandatory regulations.
The User agrees to:
• Use the Website only for legally valid inquiries and purchases.
• Not place false or fraudulent orders.
• Provide truthful and lawful contact information.
The User declares to be over 18 years of age and to have the legal capacity to enter into contracts. The Website is primarily directed at residents of Spain; Carocova does not guarantee it complies wholly or partially with the laws of other countries.

4. Applicability of the General Conditions
These Conditions apply both to business Clients (professionals/businesspeople acting within their commercial activity) and to final Consumers purchasing products or services for personal use.

5. Purpose
To regulate the contractual terms for the purchase of products and provision of services, as well as the consideration due by the User to Carocova. The current commercial conditions and offers are always published on www.caracova.com.

6. Conditions of Access and Purchase
Purchases may only be made by Users over 18 years of age who complete:
i) Registration/billing data form.
ii) Review of the order summary, delivery conditions, and shipping costs (if applicable).
iii) Express acceptance of these Conditions and the Privacy Policy.

7. Orders through the Website
All orders imply acceptance of these Conditions. Once placed, the system sends a receipt confirmation; this does not constitute automatic acceptance, as Carocova may request additional verification of identity or address to prevent fraud. Orders are subject to product availability.

8. Price
Published prices are in euros and include VAT unless otherwise stated. Shipping costs, if applicable, will be added before payment confirmation. Carocova may modify its prices at any time; the applicable price will be the one in effect when the order is confirmed.

9. Payment
Unless otherwise agreed, payment is immediate. Delay in payment will place the User in default by operation of law. Carocova may require advance payment, a guarantee, or terminate the contract for non-payment.
Accepted payment methods:
• Credit/debit card (secured via banking gateway).
• PayPal.
Carocova may add or remove payment methods; if a change affects an order already placed, the User will be informed and given the option to cancel it.

10. Right of Withdrawal (Final Consumers)
The final Consumer may withdraw from the contract within 14 calendar days from receipt of the product. To exercise this right, they must notify hello@carocova.com via an unequivocal declaration. Carocova will refund all payments received —including standard delivery charges— within a maximum of 14 calendar days using the same payment method, and may withhold the refund until it receives the goods or proof of return.
Exclusions from withdrawal include, among other legal cases, goods made to the consumer's specifications, those that may deteriorate or expire quickly, sealed goods unsealed after delivery for hygiene reasons, and digital content delivered in intangible format when execution has begun with express consent.

11. Duration of Service Contracts
Unless otherwise agreed, services are contracted for the period indicated in the offer. If a fixed-term service ends and neither party states otherwise, it may be tacitly extended for an indefinite period with the corresponding legal notice.

12. Intellectual Property
Carocova retains all intellectual property rights over designs, texts, images, sketches, models, etc. The User may not reproduce or transfer them without the express written consent of Carocova.

13. Customer Service
For complaints, claims, or requests:
• Email: hello@carocova.com
Claims will be addressed as quickly as possible and a durable receipt will be issued.

14. Error Correction
If the User detects errors when entering data, they may correct them by contacting hello@carocova.com or through their personal area before completing the purchase.

15. Carocovay’s Liability
Carocova is only liable for direct damages caused by willful misconduct or gross negligence. It is not liable for indirect damages (loss of profits, data loss, etc.). In any case, the maximum liability is limited to the invoiced amount or, if applicable, to the amount covered by civil liability insurance.

16. Modification of the Conditions
Carocova may modify or supplement these Conditions. Minor changes may be applied immediately; substantial changes will be notified in advance, giving the Consumer the right to terminate the contract if they do not agree.

17. Personal Data Protection
Data Controller: Daniel Fernández Domínguez (Carocova)
ID: 02910754N
Address: Calle Moreras 70, 28221 Majadahonda, Madrid, Spain
Email: hello@carocova.com
The data provided will be processed to manage the commercial relationship, process orders, and send commercial communications in accordance with the Privacy Policy published on the Website. The User may exercise their rights of access, rectification, deletion, objection, limitation, and portability by contacting the postal address above or the email address provided. If they believe the processing infringes regulations, they may file a complaint with the Spanish Data Protection Agency.

18. Language
These Conditions are written in Spanish. If translated into other languages, the Spanish version shall prevail in case of discrepancies.

19. Applicable Law and Jurisdiction
These Conditions are governed by Spanish law. For any dispute arising from their interpretation, application, or compliance, the parties submit to the Courts and Tribunals of Majadahonda, Madrid, waiving any other jurisdiction that may apply.